12
Compra realizada - modal
I stay healthy because healthcare is not affordable to me.
Large
#000000
1865 Cabernet Sauvignon
5.4.4
12 botellas de 750 cc
EXISTE
Gray 1
Button Sample
01
Sketches
Black 2
Full-width Button : Left Right -> determined by the device width Top Bottom -> 1 x font size
UX/UI Designer -- Caleb Saucedo Worked with User Researchers and brought the project to this direction after research synthesis
The aim is to have an appointment scheduler that is fast, simple and friendly for each of the user profiles. Competition is concentrated in other department chains that promote their insurance on a massive scale. Healthcare has very little diffusion compared to the competition
20
EXISTE
Compra realizada
Tabs
Grey Colors
/account/pre_confirmed_orders
Small
Why is preventative care important?
I power through sickness and pain.
Active State
Checkbox
Secondary
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Un modal permite ingresar el email de destinatario. Un email es enviado a la dirección ingresada con la información del pedido.
🛒 Carro de compra
23
UI Style Guidelines
$10.118
NUEVO
Competitor analysis
I have to call many providers to find out if they take my insurance.
Desarrollo
Ecommerce B2B2C. Web responsive.
Build My Profile
Button Sample
5.3.2
White
-30%
Definición
Customer journey map
2
#27AE60
I participated in researching how to improve pet care methods by driving improvements in UX and UI for Paw MDs creation.
I feel stressed when I am not able to afford my provider
Brand Colors
Compra solicitada
19
Thinks
1 botella de 750 cc
No Additions
24
19 de diciembre de 2019
25
39%
1
Having a human factor or a section to resolve doubts at the time of contracting or requesting a service would generate confidence and peace of mind in the user Having a space for comments on other users' experiences would help increase trust in users Having or being able to send information that is sensitive for customers helps to be certain about the service they have contracted or requested Give more certainty to the user when signing the contract, either with a document or something that they may have in their possession
Button Sample
5.2.0
07. Selectors
Absolut 40º
#BDBDBD
Your feedback is welcome 👍🏻
Primary
Gray 5
I’ll do this later
I think for-profit healthcare is exploitative.
Warning
Black 3
Paw M.D.
Wireframe
2
Research, Product Design
The main purpose of the competitor analysis was to examine how competitors structure their healthcare appointment scheduling, focusing on service categorization and navigation. It was found that key features include easy booking, provider selection, real-time tracking, and options for managing or sharing appointment details.
Conocimiento y experiencia obtenida
Next, let’s set up your preferences:
I do not think it is healthy to go without a doctor.
Disabled State
5.1.0
-30%
JC
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Clinical preventive strategies help prevent, detect, and manage chronic diseases at different stages. Combined with lifestyle changes, they can significantly reduce disease incidence, disability, and death. However, despite their proven effectiveness, these services remain widely underutilized.
Siguientes pasos
Next, the app directs him to the home screen, where he can select and compare providers, as well as his profile, chart, and favorites.
Problem
EXISTE
✉
8
Breadcrumbs
Fecha y Método de pago
I had a family doctor growing up, but no consistent doctor currently.
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caleb.saucedo@gmail.com
Selecciona una fecha para la entrega
5.0.0
Disable
What’s up, Caleb
UX/UI Design, Prototype
24 de diciembre de 2019
1
1
12 botellas de 1 Lt
Radio Button
Absolut Apeach 40º
10
Absolut 40º
/branch_office_favorite_variants
Scenario: Lotta discovers What’s Up. Doc? through conversations with her friends. Intrigued by the convenience she’s heard of, she downloads the app to learn more. After a detailed explanation, John thoroughly investigates and weighs the costs and benefits of the service. Although initially hesitant, the positive testimonials from his clients convince him of the importance of protecting his family. Juan hires Club de Protección, feeling relieved and safe. With the mobile app, you can easily access your policy and manage your services efficiently.
5.4.2
Role
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Likes to: Watch Netflix and play video games Loves to: Read and visit coffee shops Does not like to: See a doctor unless they have to Occupation: Freelance video editor, musician Relationship status: Single Pain points: When they don’t feel heard by doctors When medical care is unaffordable Feels annoyed when: Locating a doctor is too inconvenient and time consuming for their busy schedule A potential solution is: An app that helps KC locate a provider in-network and also tracks their health history with changing providers.
EXISTE
4
Normal
Says
NUEVO
3
5.4.3
4089F5
1 botella de 750 cc
We began our research plan with theories and assumptions. We needed to narrow down who our target users would be and why. We then developed a fictional user, Lotta, to represent potential users and help us identify their behaviors, goals, wants, & needs in our screener survey.
$9.888
5
7
Continuar
Modal
/account
Front Page$10.118
Conclusiones
Perplexity
-30%
Error
#1D1D1D
-30%
November 2024
/ 06
$119.409
Gray 2
Lotta
Active
13
10:03 PM
Icon Text
Identify early warning signs through annual check-ups. Reduce the risk of chronic diseases and future medical costs. Ensure no-cost preventative services as required by law.
EXISTE
W
User Full
Home
Other projects
Icon
I feel frustrated when my doctor doesn’t listen to me
EXISTE
1
JC does research into local providers and asks around. He hears about an app called What’s Up, Doc? from a friend and downloads it from the App Store.
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#E0E0E0
Radio Button
END
17 de diciembre de 2019
Checkbox
10:03 PM
We've combined two modern and stylish typefaces to create an attractive and consistent visual appearance. These typefaces have been carefully chosen to fit in with our visual identity and complement the signature Blue of our interfaces.
4
#333333
39%
1
Ingresar
Dropdown
1 botella de 750 cc
Av José Alcalde Delano Local 1512
Empathy map
EXISTE
EXISTE
-30%
5.2.0
17 de diciembre de 2019
Name
Lunes 23
S
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14
Large Selectors
$102.475
Checkbox
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#828282
We wanted to discover the reason young adults (age 18-35) might delay or avoid seeking preventative care.
4.0.0
Gray 4
#FFFFFF
I change jobs and insurance frequently.
Name
User Flows
Option 1
Gray 3
EXISTE
1356864
39%
1
¿Olvidaste la contraseña?
Dropdown
We use the Story Board to visualize and communicate key interactions between the user and the system. Through this we show the experience of the proto-people from the first contact with the app to the hiring, including pain points, opportunities, emotions, actions and thoughts of them, for which key moments were identified, generating empathy and better understanding their needs and frustrations to design a more effective user experience.
Pedidos por confirmar
Historial de pedidos
Normal
31
Haz tu pedido express
Does
Feels
En conclusión, el equipo ha obtenido conocimientos y experiencias valiosas a partir de este proyecto. El tema de seguros resultó ser desafiante para todos, pero nos permitió experimentar y poner en práctica el proceso de diseño. El reto de mejorar una funcionalidad existente e integrarla a una aplicación fue un desafío emocionante. Además, hemos adquirido nuevas herramientas que nos han ayudado a encontrar soluciones para Club de Protección. También hemos aprendido que las dudas y preguntas son recursos importantes en nuestro trabajo, y comprendimos la importancia de hacer preguntas en el momento adecuado. En resumen, este proyecto nos ha brindado un valioso conjunto de conocimientos y experiencias que nos han enriquecido como equipo.
1 botella de 1 Lt
Toggle
3.2.0
Detection, prevention, acess
An empathy map was made with the aim of understanding the motivations, concerns and experience of the different user profiles for What’s Up, Doc? From this methodology, a general overview of the worries, pain points, aspirations, feelings and habits of the users was obtained, which helped to give greater context and to be able to make design decisions that take into account each of these aspects.
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#4F4F4F
Master
Thanks for viewing
Story Board
JC favorites a few providers and selects his top choice to book an appointment. The app then redirects him to the scheduling screen.
AI for podcasters.
🛒 Carro de compra
Radio Button
16
1
User Full
Button
Toggle OFF
Jueves 26
EXISTE
EXISTE
No Additions
15
09. Mobile Elements
Tools
Implementar la funcionalidad de rastreo para darle certeza al usuario cuando solicita un servicio Adecuación del servicio para cada uno de los perfiles de usuarios de Coppel
I put off seeing a doctor when I know that I cannot afford the cost.
🙏🏻 Solicitar confirmación
Size
Find Out More
6
I think leaving work in the middle of the day for an appointment is not possible.
Primary
-30%
G-suite
Ingresa la contraseña
22
EXISTE
After carrying out this methodology, it was obtained that: The functionality of several components is unclear. There is inaccuracy in the scheduling request services. There is no consistency in the information presented. There are gaps in information and technical words that generate doubts in the user. The information architecture presents areas for improvement in relation to the hierarchy of information, labeling and the lack of sections that support the user to have their personal information at hand.
Variants
User Regular
Full-width
Date Picker
Default
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NUEVO
Secondary
3.4.5
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Checkbox
/
3.2.0
Catálogo de productos
10:03 PM
Default State
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Figma
Active
Audora AI
Confirmar pedido - Solicitar
Back to top
7
Each Figma file most probably contains multiple pages. Be sure to check them out in the top left corner, as they’re often used to group designs for the same parts of a given product, or a functionality.
Ingresa el RUT
08. Buttons
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#EB5757
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Age: 26 Needs to: Find a doctor Wants to: Travel more Personality: Independent Open-minded Finance-sensitive Job Bouncing Self Aware Prone to Anxiety
Descubrimiento
What’s Up, Doc?
Dropdown
This methodology was carried out with the aim of identifying the main interactions of the user with the Protection Club. The main pain points, areas of opportunity, the user's emotions in each of the interactions, their actions, their thoughts, and their experience were established. This allowed us to empathize and generate greater knowledge about the end user.
26 de diciembre de 2019
2nd Info
Catálogo de productos
9
I don’t know which doctor to choose, too many options.
EXISTE
Black Colors
Radio Button
#4089F5
I only go to the doctor when I absolutely have to.
The main objective of this methodology was to understand how the user thinks and behaves in terms of the application of scheduling healthcare.
11
JC arrives, scans the What’s Up Doc? QR code, meets his PCP, and leaves a satisfied review.
Cognitive Walk
Info
Urgente para hoy
Black 1
https://www.linkedin.com/in/calebsaucedo6665.4.0
Disabled State
EXISTE
Confirmar pedido
Solicitud enviada
Objectives
When JC opens the app, a questionnaire appears which asks her to input her basic information and preferences, to define her profile.
T
T
Fecha y Método de pago
10:03 PM
/
State Colors
I feel happy with other aspects of my life when my care is affordable
5.4.1
?
Proto Persona
Medium
Hoy 17
Suggestions and Areas of Opportunity
Busca cualquier producto
S
Active State
Option 2
Outline
Option 3
Jueves 19
23 de diciembre de 2019
Carro de compra - vacío
5.5.0
5.3.1
Overview
Haz tu pedido express
JC is often fatigued at work. He struggles with sleep problems, brain fog, and difficulty concentrating. She needs to find a doctor who can help her.
Design System
✉️ Email
Button Rules: Padding Left Right -> 5 x font size Padding Top Bottom -> 1 x font size
Mind the Page 📄
1
5.3.0
Paw M.D.M
The objective of conducting the Workshop for this project was to know what people were looking for in terms of healthcare and to understand the current state of the service. The results obtained from the workshop were:
Color
Toggle ON
Viernes 20
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30
5.1.0
EXISTE
Workshop
27
In progress
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I feel worried about the state of my health
Disabled State
Absolut 40º
I think if I admitted that I did not know how to find a doctor, I would be judged.
Entrega
20 de diciembre de 2019
1865 Carménère
Martes 24
Colors
#282828
39%
4.0.0
Success
EXISTE
EB9494
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Historial de pedidos
Compra con problemas
#E2B93B
Default
Caleb Saucedo Product Designer
$10.831
3
5